Returns & Refunds Policy

Last Updated: July 1, 2025

Our Commitment to Quality

At OffTheWallGifts.com, we take pride in creating high-quality, custom-printed products just for you. Because each item is made-to-order specifically for your purchase, we want to ensure you’re completely satisfied with your order.

Important: Custom Products

All our products are print-on-demand, which means they are uniquely produced only after you place your order. Since products are only printed once ordered, returns and exchanges are not supported for change-of-mind situations.

When We Accept Returns

We will gladly accept returns or provide replacements in the following situations:

1. Defective Products

If your item arrives with:

• Print quality issues (fading, misalignment, missing elements)
• Manufacturing defects (tears, holes, broken zippers)
• Incorrect printing (wrong design or text)

2. Damaged During Shipping

If your package arrives damaged due to shipping mishandling

3. Wrong Item Received

If you receive a different product than what you ordered

4. Size Issues (Apparel Only)

If the sizing is significantly different from our size chart specifications

How to Request a Return/Refund

• Contact us within 30 days of receiving your order
• Email us at: info@offthewallgifts.com
• Include: Your order number, photos clearly showing the issue, and a brief description of the problem

What Happens Next

• Defective/Damaged Items: We’ll issue a full refund or send a replacement (your choice)
• Processing Time: 5-7 business days after we receive your request
• No Need to Return: In most cases, you won’t need to ship the item back to us

Important Notes

Address Errors

If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued. Shipping costs are non-refundable in this case.

Non-Returnable Items

We cannot accept returns for:

• Items ordered by mistake
• Change of mind
• Incorrect size ordered (please check our size charts carefully)
• Minor color variations due to monitor settings
• Items that have been worn, washed, or altered

Custom Orders

Special custom orders with personalized text or designs are final sale unless defective.

Refund Processing

Once approved, refunds will be processed to your original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days

Exchanges

Due to the custom nature of our products, we don’t offer direct exchanges. If you need a different size or design, we recommend placing a new order. If the original item was defective, we’ll provide a refund so you can reorder.

Prevention Tips

To avoid issues:

• Double-check sizes using our detailed size charts
• Verify your shipping address before checkout
• Review your design/text carefully before ordering
• Check product descriptions for material and care instructions

Questions?

We’re here to help! If you have any questions about returns or your order, please don’t hesitate to contact us:

Note: This policy applies to all orders placed on OffTheWallGifts.com. By placing an order, you acknowledge that you have read and agree to this returns policy.